SUPPORT

The global Enea support team helps you sort out any question or obstacle you might have, and assists you in getting the most out of your implementation of our technologies. Choose from several support options, from online documentation and issue tracking, to local support in your region, to dedicated teams and testing infrastructure.

REQUEST SUPPORT ONLINE

Register a support request online in the Enea incident reporting and issue tracking system. Open to both existing customers and indirect customers (partners, consultants or other personnel working with our products) 

Track your issue

CUSTOMER PORTAL

As an existing customer you can access all your licensed software, product documentation and more at the Enea customer portal.

Access your software

LOCAL SUPPORT IN YOUR REGION

Is the online documentation or the documentation received with the products not enough? Contact a local support engineer in your region.

North & South America
support@enea.com
+1 650 491 0032

Japan
japan-support@enea.com
+81 3 5207 6167

China
china-support@enea.com
+86 21 6334 3406

Europe & all other countries
support@enea.com
+46 8 50 71 40 00

Please first consult our online documentation or the documentation received with the products. If you need further support, our engineers are ready to assist you.

Preferrably, use our support issue tracking system. Have a look at the EneaIssues User's Guide.

When contacting Enea Support, please help us by including the following:

  1. The name of the software product component
  2. Version Number
  3. Error Messages
  4. Documented sequence of events to reproduce the problem

Also, let us know the severity level of your issue:

  • Critical – The full system is unusable, with no known workaround available
  • Serious – A component of the system is unusable until a fix is available
  • Minor – Little or no impact on the use of the product

Enea will track your request and you will be sent progress updates via email. Please respond to the updates by logging in to the tool.

EXTENDED SUPPORT FOR CRITICAL PROJECTS

Extended maintenance options are available for an additional fee that is determined based on the services that you selected. Potential Extended Support Services include on-site support, support reviews and a quicker turnaround of support issues.

Contact us

SOFTWARE UPDATES

Major product releases are made on a regular basis for all products in the Enea product portfolio. Major releases include cumulative upgrades containing corrections to products and new functionality to be included in the licensed products. Maintenance updates and patches are provided for corrections to problems as available and upon request.

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A COMPLETE NFV TESTING LAB INFRASTRUCTURE

The Enea NFV Lab provides a rich set of NFV-ready ARM- and x86-based hardware, supported by experienced engineers that can help you assemble an infrastructure configuration that enables real-world VNF deployments, or even build fully-fledged carrier-grade NFV platforms.

Enea offers services around OPNFV deployments, plus prototyping, developing, testing, and porting virtual network functions in a state-of-the-art hardware laboratory

Sign up for the NFV Lab